Justin Sloan: Boost Your Customer Retention and Referral Rate with These Tips

00:08 Why did you retire at the age of 32?
00:48 What is passive income, and how to make it truly passive?
02:16 How passive income has helped Justin take back control of his time and achieve more success.
03:20 How to achieve sustainability through planning and lists
04:14 Scaling businesses and creating repetition: what are your strengths in coping with challenges?
05:18 How have the cellphone business, real estate, and Everbowl Ventures helped transform Justin's life?
06:16 Understanding the Key Performance Indicators (KPIs) that impact your outcomes
07:36 The ultimate goal is to create a business model that ensures customer satisfaction and repeat customers
09:40 Triggers for helping with a customer experience
11:46 How focusing on customers can lead to lasting relationships and improved performance
13:03 The power of consistency: why it is important for restaurants to deliver on their promise every time
14:45 The 4 values that help our business grow: making friends, being remarkable, integrity, and kaizen
15:36 Fuel your customers with great experiences
17:47 Keep your customers close and success will follow


A customer-focused business model is critical for any budding entrepreneurship to create strategies aimed at boosting client satisfaction and generating returning customers. That's one of the many things I learned from my conversation with Justin Sloan, an entrepreneur motivated by business who also has a keen interest in investment and asset management. Justin doesn't just talk the talk--he's also walked the walk by building companies from scratch. He knows what it takes to make a small business thrive, including all the nitty-gritty details and necessary resources. Plus, his passion for business sets him apart from others in his field. We discussed topics such as the advantages of investing in real estate and other enterprises for authentic financial grit, how passive income contributed to Justin's ability to take charge of his time and attain greater accomplishments, key performance indicators (KPIs) that affect your results, sustainability via lists and planning, and a lot more. If you're an entrepreneur looking for help to make your business successful, Justin is the person you want to listen to. His wisdom and knowledge will undoubtedly provide all the tools you need to bring your company up a notch. Don't miss this episode!